#Aircall nyc software#
You have a proven track record of exceeding goals and achieving growth and success Lightyears telecom software helped NYC based internet service provider (ISP), Flume Internet, save 25 on cost and cut down an RFP timeline by 75.You have 6+ years of Customer Support experience, including at least 3 years managing a large team of individual contributors - experience with 24x7 follow-the-sun support model a plus.Develop and nurture relationships across the entire organization at Aircall to advocate for the best customer experience possible.Partner with Support Ops and management to support change in team structure, shift scheduling, staffing, etc.Analyze team members' performance data to make informed decisions about team management.Collaborate with internal stakeholders to improve processes and holistically drive effective solutions for our customers.
But moving the CEO and headquarters to New York City played a pivotal role in.
Manage the day-to-day team operations, set goals, and drive team development to achieve performance and career goals.
Serve as a coach, mentor, and leader, helping individuals develop their skills and grow in their careers while setting expectations on performance based on feedback and transparency.Focus first and foremost on leading, building, and maintaining a culture of top-performing team players, nurturing and identifying strengths and opportunities for each individual.Your mission Manage a large team of individual contributors within the Customer Support department, meeting and exceeding operational targets set by leadership
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